ORDER REDO A one-time change in lens color, style, or prescription specification is available within 60 days of the original ship-ping date at no charge. For prompt processing of a redo, please call Oakley Account Services at 1-800-878-8584. When applicable, credit will be issued after the original eyewear is received by the Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit. 

COATING WARRANTY Oakley Rx lenses carry a two-year, one time replacement warranty against front surface scratching, crazing, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Account Services at 1-800-878-8584. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit. 

ADAPTATION Oakley Account Services is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Account Services will issue a full credit upon receipt of the original order. Please contact Oakley Account Services at 1-800-878-8584. 

LAB REDO To ensure total satisfaction, Oakley Account Services will provide the corrected order at no charge. To minimize processing delays, please contact Oakley Account Services at 1-800-878-8584 to receive priority service in processing the redo. Oakley Account Services will issue a full credit upon receipt of the original order. Please follow the Product Return Procedures below to ensure prompt credit. 

CANCELLATIONS / ORDER CHANGES Full credit will be issued for orders cancelled prior to lens processing. Orders cancelled or changed after lens processing has begun will be credited one-third invoice pricing. Please contact Oakley Account Services for assistance at 1-800-878-8584. 

WARRANTY All Oakley products carry a one-year warranty against manufacturer defects. Warranty on non-ophthalmic sunglass frames is valid only if fit with Authentic Oakley Prescription Lenses. Fitting Oakley Sunglass Frames with anything other than Authentic Oakley Prescription Lenses voids the frame warranty. For warranty assistance, please contact Oakley Account Services at 1-800-878-8584. 

PRODUCT RETURN PROCEDURES Accounts must call Oakley Account Services for pre-approval of any return under the Oakley Optical Service Policy. A copy of the original order showing the date, order number, and patient name with a brief description of the problem and the reference number that Oakley Account Services issues must be included with the eyewear. All materials should be packaged and shipped at the account’s expense via a carrier that will provide insurance and tracking capabilities. 

Ship Rx redo's, warranties and returns to: 

Rx Dept 

1 Icon 

Foothill Ranch, CA 92610